VP of North America Sales, Flex

Posted Aug 4

This key leadership position is needed to help further accelerate the growth of Twilio’s groundbreaking global digital contact center platform, Twilio Flex. Flex is a key product of Twilio’s Customer Engagement Platform. We’re seeing great demand for Flex from enterprise customers, partners, and developers who implement Flex to deliver outstanding customer experiences while powering the next generation of customer engagement.

The VP of North America Sales will be a figurehead and thought leader for Flex. They will be responsible for achieving ambitious revenue goals for this key region, as well as growing and leading a high-performing sales organization. This leader will develop strong, trusted relationships with key customers, partners and prospects. They will stay on top of industry trends and priorities, and collaborate closely with the Flex product team to influence the roadmap to ensure Twilio delivers against both near and long-term growth objectives.


  • Develop and execute our regional sales and GTM strategies to deliver significant revenue growth in the rapidly evolving contact center and customer engagement market.
  • Recruit, empower and retain a world-class sales team that consistently delivers against sales and revenue growth targets.
  • Develop annual sales targets, as well as a disciplined monthly and quarterly sales forecasts, and present accurate and timely reporting of results to management.
  • Collaborate closely with colleagues across the wider GTM organization from partners, services, sales ops, marketing, support and more.
  • Play an active role in sales activities with enterprise customers and partners and help the team to identify and close Flex’s largest opportunities.
  • Work closely with key customers and ensure post-sales teams drive success through ongoing delivery and support.
  • Identify and drive operational efficiencies to make Flex as successful as possible.
  • Engage with customers and implementation partners to ensure a clear understanding of their needs and priorities. Partner closely with the product team to influence both the near and long-term roadmap.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 10+ years’ experience driving ambitious sales and GTM results selling innovative contact center technology solutions and/or related customer engagement solutions to enterprise customers.
  • Strong functional expertise in sales and sales management with a minimum of 8 years experience’ leading successful software sales and GTM teams.
  • Demonstrated ability to recruit, develop, retain, and inspire sales leaders and front-line staff.
  • Track record driving growth with consistency, repeatability, and scalability.
  • Experience developing customer-driven sales strategies that cut across all GTM functions, as well as influence and inform product development.
  • Proven ability to build and grow an organization: understands the drivers of how to change a culture, assess performance, continuously innovate a sales organization, and build capability.
  • Deep domain expertise in the contact center and/or customer engagement industries with the ability to speak with authority to the needs of senior executives charged with delivering superlative customer experiences.
  • Experience operating in a fast-paced environment, as well as at significant scale.
  • A team member who ensures that exceeding key performance indicators, pipeline goals and bookings targets is at the forefront of everything the team does.
  • A colleague committed to fostering an inclusive culture and values a representative workplace that embraces diversity of thought and experience.


  • Experience working in other enterprise software domains would be a plus.
  • While exceptional sales leadership skills are essential, first-hand experience leading other GTM functions would also be beneficial.


This role will be remote, and based in the USA.

Approximately 25% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

Colorado applicants:

  • The estimated pay range for this role, based in Colorado, is 220,000 - 270,000.
  • Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Misc Info For This Position:

Remote Mix: 100% Remote

Position Level: Executive

Job Type: Full-Time

Regional Restrictions: USA Only

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United States


Job Info:
100% Remote

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