Technology and Operations Training Coordinator
Posted May 17
Join the team as our next Technology and Operations Training Coordinator
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This position is needed to join our Global Enablement team. Within Twilio, Enablement drives the onboarding and continuing training of our customer facing field teams to accelerate ramp times, drive revenue and broaden skills. This role supports and assists the Technology and Operations Enablement teams on all aspects of our execution and delivery.
Responsibilities
In this role, you’ll:
- Responsible for assisting the team with all aspects of our Technical Enablement engagements.
- Perform processes and generate all reporting for departmental use.
- Responsible for workshop setups and logistics (including any LMS needs)
- Assist with the creation of delivery material or workshop materials.
- Support to the Sr. Technical Architect Manager for new users setups and basic issue resolutions in Gong and Highspot.
- Coordinate with BP’s in support of Ask Enablement/Flex to ensure proper support coverages.
- Maintain updates to the Flex bot question and response lists.
- Assist in the creation of Highspot pages with the HighSpot Business Analyst.
- Maniacal about metrics and impact.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Minimum of 2+ years experience in an enablement role.
- Experience with content and learning management systems. Hands on experience with an LMS, CMS and SurveyMonkey is a plus.
- Familiarity with Google Suite and project management tools like Airtable
- Good written and verbal communication skills.
- Effective time manager, capable of delivering on multiple assignments and tasks
- accurately and on time
- Ability to maintain a high level of productivity in a fast-paced, team environment
- Track attendance, scores, completions and metrics in conjunction with all delivered workshops and quarterly learning programs
- Assist with the maintenance and future iterations of the Solution Engineers and Services onboarding experience
- Collaborate with Technical Enablement business partners and leadership to determine enablement opportunities and work with with subject matter experts to create assignments or upload content to our learning management system
- Work with cross-functional onboarding and events to build synergy and efficiency in cross group enablement activities
- Performs other related duties or projects as assigned
Desired:
- Experience with ServiceNow as a user or administrator is a plus.
- Experience with MURAL, Kahoot, or other collaborative tools is a plus.
Location
This role will be Remote preferably based in the midwest or mountain time zone.
Approximately 15% travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Colorado applicants:
The estimated pay range for this role, based in Colorado, is 67,760 - 84,700
Additionally, this role is eligible to participate in Twilio's equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Misc Info For This Position:
Remote Mix: 100% Remote
Job Type: Full-Time
Regional Restrictions: USA Only
