Technical Program Manager

Posted Jan 8

Join the team as our next Technical Program Manager, Professional Services.

About the job

This position is needed to help Twilios largest and highest impact customers successfully launch production solutions using Twilios products and APIs. You will create and drive software launch plans, timelines, and solution designs that help customers efficiently and successfully drive their projects to production. You anticipate bottlenecks, explore contingencies, and provide effective escalation management. Even better, you love to analyze data and have built tools to monitor and track launch metrics on a daily, weekly, and quarterly basis. Ultimately, you will create a great experience for Twilio customers and help Twilio services scale to make even more customers wildly successful


In this role, youll:

  • Enable the Twilio Professional Services team to bring deep implementation experience to the top customers in your market, creating marquee implementations and customer relationships that fuel Twilios growth for years to come.
  • Lead implementations for our top customers on paid professional services engagements.
  • Work with high impact customers and partners, solving technical challenges while fostering confidence in our platform.
  • Create project plans that help customers efficiently and successfully drive their projects to production, and oversee their implementation with a combination of on-site and remote meetings.
  • Serve as an important advocate for customer needs, relaying information back to sales, product, support, and others.
  • Travel when needed to run discovery and project planning sessions with customers.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table


  • 5+ years experience in Project Management, able to run a full customer engagement from kickoff to acceptance.
  • Experience working with APIs and cloud-based technologies, familiar with software development methodologies.
  • Experience with architecting for scale, resilience and security, and have successfully launched and managed multiple complex software development projects in your career.


Familiar with at least one major contact center solution.


This role will be remote, and based in the West Coast.

Approximately 50% travel is anticipated.

Misc Info For This Position:

Remote Mix: 100% Remote

Job Type: Full-Time

Regional Restrictions: USA Only

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United States


Job Info:
100% Remote

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