Staff Technical Program Manager, Segment: Storage
Posted May 10
Join the team as our next Staff Technical Program Manager
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
Twilio Segment is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences. We are growing rapidly and are seeking a Staff Technical Program Manager to join our Storage Team who can facilitate our teams to reach our aggressive product delivery and infrastructure scale goals. Acting as the hub in a world of spokes, with an operational mindset, you will lead teams’ collaboration and deftly identify dependencies and risks, resolve blockers, track and report progress, and leverage best practices to ensure predictable and timely delivery of our projects. You will be partnering and collaborating with product managers, engineering counterparts, and stakeholders across BU’s, to craft and deliver on the vision, strategy, and delivery roadmap for the Storage Roadmap. This role is critical in supporting Twilio Segment’s growth efforts throughout the entire product development lifecycle and will involve working with teams across Segment and Twilio.
The Storage pillar helps businesses create rich, engaging end user experiences by ensuring timely access to their data in an accurate, reliable and cost effective manner. We enable each of those value drivers for our customers by building best in class storage, compute and data deletion services deployed on all major cloud vendor offerings which provide the foundations on top of which our customers build and deploy applications.
Responsibilities
In this role, you’ll:
- Structure and lead complex cross-functional programs for product and cross-company initiatives. Must be able to effectively plan, organize and drive projects to completion
- Drive towards continuous improvement through adapting best practices to work with agile teams to improve project delivery
- Support the transparency and communication of the health and progress of an overall program that you are coordinating. Ability to effectively communicate across all levels of the organization
- Gather and analyze large amounts of information quickly in order to problem solve and drive decision-making effectively
- Demonstrate a sense of urgency and ownership to drive solutions and tasks to completion
- Help be an agent of change as we strengthen our Program Management across the organization
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 5+ years experience in technical program management, project management, or operational role.
- BA/BS degree in computer science or similar degree
- Experience planning, tracking and and reporting on the successful delivery of high impact and highly cross-functional integrations & platform program initiatives
- Ability to multi-task across multiple competing priorities in a fast-paced environment
- Ability to build strong relationships, collaborate, and communicate effectively across a variety of stakeholders, including execs
- A true servant-leader, there to help the teams do their best work
Desired:
- Experience in Agile Program Management
- Experience in establishing and driving the adoption of program frameworks, tools, and best practices
- Familiarity with cloud infrastructure technologies such as Amazon Web Services (AWS) or Google Compute Platform (GCP)
- Experience within SaaS companies
Location
This role will be fully remote, and based in the United States.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.
If you are a Colorado applicant:
- The estimated pay range for this role, based in Colorado, is 132,320 - 165,400
- Additionally, this role is eligible to participate in Twilio's equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Misc Info For This Position:
Remote Mix: 100% Remote
Position Level: Manager
Job Type: Full-Time
Regional Restrictions: USA Only
