Staff, Software Engineer (L4) - Email Platform Statistics

Posted May 10

Join the team as our next Staff, Software Engineer (L4), EI Stats

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to fulfill the critical role of a Staff, Software Engineer within Twilio Sendgrid, to be both hands-on as well as a thought leader in creating, deploying and managing highly available, very large scale distributed systems.

We produce 18 billion+ events/day! This position will help re architect existing systems struggling to scale as well as contribute in building additional new product offerings that provide deep insights around the health of our customer's email program.


In this role, you’ll:

  • Be An Owner: Contribute in drawing out 1+ year technical strategy for the team. How will you develop a culture of personal and team growth that encourages your team members to work together to achieve great outcomes?
  • Empower Others: Help the team by sharing your knowledge and experience, in solving complex challenges. Actively remove oneself as a single point of failure.
  • Ruthlessly Prioritize: Advocates for balancing between tech debt and feature development by collaborating with engineering and product.
  • Wear The Customer's Shoes: Ship reliable features, at scale, that deliver the most value to your customers. You will partner with engineering and product to understand customers’ challenges, see opportunities, craft solutions, and lead the team to deliver the right value.
  • Be Bold: Embrace calculated risks, while understanding the tradeoffs between technology choices.
  • Be Inclusive: Collaborate with a diverse group of people with different backgrounds.
  • Don't settle: Constantly look for areas of improvement in systems and optimize.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 7+ years of relevant experience building highly available, scalable, fault tolerant and maintainable distributed systems. They should have learned enough lessons the hard way that they’re able to share them with others.
  • Excellent written and spoken communication skills. Ability to articulate and present vision to both technical and non-technical stakeholders.
  • Operational excellence focussed: Understands value of monitoring with metrics and alerting. Knows how to build resilient systems that are maintainable for years to come.
  • Deep understanding of SQL and distributed databases like ScyllaDB, Clickhouse, Dynamodb, Snowflake, Cassandra, MySQL
  • Understands importance of availability and reliability; has had their own share of painful outages.
  • Strong experience with one or more of following languages - Golang, Python, Java, C#
  • Experience working with event streaming platforms like Kafka, Kinesis
  • Strong technical and leadership chops - Led technical decisions for your team and influenced technical decisions across your functional domains on large scale projects. Led initiatives/projects that enforce operational reliability factors like monitoring, performance, capacity planning, security, and disaster response.


  • A passion for automation with DevOps or SRE background; blending operational excellence with development best practices.
  • Experience with container orchestration and other technologies:Kubernetes, Redis, Buildkite, Chef
  • Experience with REST API design and implementation.
  • Experience with AWS, GCP or other public cloud infrastructure platforms
  • Experience with email at high scale
  • Bachelor’s or Master’s degree in Computer Science or related industry experience


This role will be based in our Irvine, CA office.

This role will be open to US remote as well.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

  • If you are a Colorado applicant:
  • The estimated pay range for this role, based in Colorado, is 160,080 - 220,110
  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Misc Info For This Position:

Remote Mix: 100% Remote

Position Level: Staff

Job Type: Full-Time

Regional Restrictions: USA Only

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United States


Job Info:
100% Remote

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