Solutions Engineer

Posted May 10

Join the team as our next Solutions Engineer

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This role enables our customers to build the future of communications. The Twilio Solutions Engineer is a critical part of the sales team.

Twilio’s Solutions Engineer is responsible for delivering the technical win at customer accounts. They lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipates concerns, and offers creative solutions. They build customer trust in Twilio solutions.

Solutions Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.


In this role, you’ll:

Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.

Owns the technical sales process from qualification to technical win by performing excellent discovery and helping demonstrate the best way to use Twilio products to achieve (and often exceed) their goals.

Hands-on, high-energy, passionate, and creative problem solver with know how to get things done and ability to lead others to success.

Takes the initiative to identify and solve problem - both for the customer and within the organization as we grow

Builds highly interactive and engaging customer demonstrations while forming strong customer relationships


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


Twilio is looking for a Solutions Engineer with a strong desire to work in a technical pre-sales role.

2+ years direct pre-sales experience and professional related technical experience

Excellent communicator and presenter able to gain audience confidence

Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution

Previous software development experience in one or more of the following areas:

backend (Java, C#, Node.js, Python, PHP)

web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)

Experience building with REST APIs


Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.

Previous experience in Telecom, SIP, Contact Center, or Security is a plus.


This role will be remote, and based West regions in the USA.

Approximately 30% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

Colorado applicants:

The estimated pay range for this role, based in Colorado, is 86,400 (Developing minimum or Colorado)- 118,000 (Premium Mid for Denver Metro).

Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Misc Info For This Position:

Remote Mix: 100% Remote

Job Type: Full-Time

Regional Restrictions: USA Only

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United States


Job Info:
100% Remote

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