Solutions Engineer - Account Security
Posted May 17
Join the team as our next Solutions Engineer - Account Security
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
The Twilio Solutions Engineer, Account Security is specifically responsible for technically driving opportunities for use cases around Two Factor Authentication (2FA), Account Signup Fraud, and Account takeover fraud, and the Twilio products Lookup (phone number and email intelligence), Verify (SMS and Voice One Time Passwords), and Authy (multi-channel Two Factor Authentication).
The Twilio Solutions Engineer is responsible for delivering the technical win and product fit at customer accounts. They build customer trust in Twilio solutions, which results in customer success in the post-sale. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and offers creative solutions.
The Twilio Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out an API flow on a whiteboard with customer software engineers.
Responsibilities
In this role, you’ll:
- Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
- Leads the technical sales process from qualification to technical win by performing excellent discovery and helping demonstrate the best way to use Twilio products to achieve (and often exceed) their goals.
- Hands-on, high-energy, hardworking, and creative problem solver with know how to get things done and ability to lead others to success.
- Takes the initiative to identify and solve problem - both for the customer and within the organization as we grow
- Builds highly interactive and engaging customer demonstrations while forming strong customer relationships
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 5+ years pre-sales experience selling a complex, technical product
- Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
- Excellent communicator and presenter able to gain audience confidence
- Ability to build a deep understanding of an enterprise’s communications needs and guide them to a technical solution
- Previous software development experience in one or more of the following areas:
- backend (Java, C#, Node.js, Python, PHP)
- web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
- Experience building with REST APIs
- Practical experience with agile methodologies, continuous integration and test automation
- Cloud platform experience (Amazon Web Services, Google Cloud, Microsoft Azure)
- Bachelor's degree in Mathematics, Engineering, Computer Science or a related discipline is helpful
Desired:
- Experience with authentication, access management, 2FA and/or account signup/takeover fraud mitigation solutions
Location
This role will be remote, and based in the US.
Approximately 25% travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
Colorado applicants:
- The estimated pay range for this role, based in Colorado, is 129,600 - 178,200 base.
- Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Misc Info For This Position:
Remote Mix: 100% Remote
Job Type: Full-Time
Regional Restrictions: USA Only
