Senior UX Researcher, Email

Posted May 10


Join the team as our next Senior UX Researcher, Email Platform

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to help shape the future of the Sendgrid email platform. This user researcher will partner closely with the product team to shape the roadmap for a critical product in Twilio’s customer engagement suite, deeply understanding both the marketer and developer personas needs when it comes to delivering exceptional email experiences.

As a Senior UX Researcher, you will work collaboratively with cross-functional team members across design, product, marketing, and engineering to scope and execute strategic research initiatives. Your insights will influence product roadmap and help bring the customer to the center of key decision-making. You will also work to help build research capabilities via coaching and training, up-leveling customer-obsession muscles across the organization.

Responsibilities

In this role, you’ll:

  • Execute multi-method research projects collaboratively with cross functional partners
  • Discover game changing insights that change the direction of the product
  • Build research capabilities in those around you
  • Foster a culture of customer empathy
  • Influence fledgling research ops processes

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 3+ years experience in user research or design strategy for a software product
  • Deep understanding of different research methods across qual and quant (including ethnographic interviews, user observation, surveys, in-product experimentation, diary studies, concept testing, rapid prototyping, etc.)
  • A strong design-thinking mindset and familiarity with the product development process
  • Proven experience leading cross-functional teams through complex research projects
  • A portfolio that demonstrates insightful output and business impact
  • Strong storytelling and influence skills

Desired:

  • Experience researching with the developer audience (ex. research for APIs)

Location

This role will be .

Approximately 1% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is 109,280 - 136,600.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.



Misc Info For This Position:

Remote Mix: 100% Remote

Job Type: Full-Time

Regional Restrictions: USA Only


Apply for this Position



Twilio


United States

Website


Job Info:
100% Remote
Full-Time
USA


Apply for this Position


See All Their Jobs



Share this job: