Senior Manager, Observability Platform - Segment Infrastructure

Posted May 10

Join the team as our next Senior Engineering Manager - Observability Platform

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia, and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed for building the next-generation observability platform for Twilio Segment Infrastructure.

In this role, you will be responsible for leading and growing a team of talented infrastructure software engineers and collaborating with product engineering leaders to ship features that form the foundation of a strong Customer Data Platform. You’ll also be responsible for mentoring, sharing knowledge, and guiding the technical decisions of the team to set us up for long-term success, both as a product and as a team.


In this role, you will:

  • Driving the roadmap and execution of the newly created Observability Platform within the Segment Infrastructure organization
  • Lead the team execution through agile methodologies and help employees’ career development, coaching, and mentoring while guiding senior contributors to maximize their potential
  • Provide a clear path for progression through personal development plans, defining goals, perform evaluations, and collaborate with employees on their objectives
  • Own, develop, operate, and maintain a highly available observability platform for Twilio engineers
  • Be the voice of the platform users by creating a culture of user empathy
  • Foster an engineering-driven culture upholding a high bar for technical excellence


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 3+ years of experience as an engineering leader of a high-performing engineering team
  • Experience driving large-scale platform projects
  • Hands-on capability, and detailed knowledge of metrics, logging, tracing, profiling, alerting, and visualization systems with technical deep-dives into code and designing high availability systems
  • Detailed understanding of reliability engineering metrics such as MTTR, MTTD, SLI, SLO, etc.
  • CS, EE, or CE degree and/or a demonstrable, solid understanding of CS fundamentals


  • Previous experience building a large-scale observability platform
  • Demonstrated open source contributions and/or deep knowledge of open source observability platforms
  • Strong system engineering knowledge in file systems and storage


This role will be remote and based in North America (US or Canada)

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

Colorado applicants:

  • The estimated pay range for this role, based in Colorado, is 176,080.00 - 220,100.00
  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Misc Info For This Position:

Remote Mix: 100% Remote

Position Level: Senior Manager

Job Type: Full-Time

Regional Restrictions: USA Only

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United States


Job Info:
100% Remote
Senior Manager

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