Senior Manager, Deal Desk

Posted Aug 4

Twilio Segment is growing rapidly and seeking a Senior Manager, Deal Desk, to join our Deal Desk function. We are looking for a seasoned leader to help us scale and partner as trusted advisors to our growing Sales organization. This role will cover North America, LATAM, and Canada, and be responsible for all the non standard escalations across the Growth, Mid Market and Enterprise segments. The position has a critical role in coaching, supporting and evolving a team of high caliber managers and analysts across the Americas regions.


As the Deal Desk Senior Manager you will be leading the Americas team focused on Twilio’s strategic direction, collaborating with your peers to identify best in class practices, and contributing to the building out the next phase of team capabilities in support of our vision and mission, while fostering a culture based on our values. Twilio is increasingly selling to more complex enterprise accounts and expanding internationally. We are looking for a leader who will help us scale in a way that balances the company’s need for deal velocity with the understanding of the impact of the deal economics. Embracing standardization and operational excellence to ensure efficiency and scalability while continuously seeking to identify opportunities to drive simplification.

The individual in this role will lead a team of professionals that advises Sales on deal structuring, creating the deal economics / analysis to ensure decision making is enabled through highly articulate and relevant financial metrics. It will also support any non standard Order Form creation and execution.

Success in the role requires a high degree of process orientation, excellent interpersonal and communication skills, original thinking to proactively identify new and different approaches to structuring deals, and ability to work across multiple functions as a strategic partner and trusted advisor to Sales leadership.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 8+ years Desk Desk and / or related experience with a particular focus on the structuring and creating the analysis / deal economics for complex non standard deals
  • 3+ years of people management experience with a proven track record of continuous mentoring and coaching the evolution of their direct reports
  • Comfortable partnering and engaging with cross-functional teams to ensure the best possible support for Sales throughout the deal lifecycle and the timely execution of opportunities
  • Ability to influence and build consensus across cross functional teams
  • Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives
  • Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results
  • Excellent interpersonal skills; ability to interpret, clearly articulate, handle objections, and appropriately debate difficult issues related to commercial terms and deal constructs
  • Ability to excel in a growing, fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
  • Bachelor's degree or an equivalent combination of education and experience
  • Expertise of general software pricing models
  • Solid experience working with Salesforce CRM, CPQ, and CLM tools


This role will be remote, and based in the USA.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

Colorado applicants:

  • The estimated pay range for this role, based in Colorado, is 120,160 - 165,220.
  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer.Twilio is proud to be an Equal Employment Opportunityand Affirmative Actionemployer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Misc Info For This Position:

Remote Mix: 100% Remote

Position Level: Senior Manager

Job Type: Full-Time

Regional Restrictions: USA Only

Apply for this Position


United States


Job Info:
100% Remote
Senior Manager

Apply for this Position

See All Their Jobs

Share this job: