Posted Apr 25
We are hiring a full-time Senior Customer Support Representative to help us reach more students and families worldwide. We’re looking for amazing folks who love supporting customers throughout their lifecycle and are excited about our mission.
Juni Learning makes a real mark on the world. Founded in 2017 by Stanford graduates and Google alumni, Juni is an online learning experience where kids 7-18 years old can learn real-world skills and solve real-world problems. Juni’s 10,000+ students focus on critical STEAM topics, like coding, investing, math, and more. With an extensive curriculum and various course formats, Juni Learning prepares students for the future and inspires the leaders of tomorrow. No matter who they are or how they learn, every student at Juni gets a chance to make their own mark on the world. Juni is backed by Forerunner Ventures, Index Ventures, and Y Combinator and the company is headquartered in San Francisco.
We believe there is a better future for kid’s education. We know that tackling a broken system will not be easy. It will not happen fast. But it will be worth it. We always keep our eye towards a better future for the next generation. That means we dream in years, not days. We focus on the forest, not the trees. And in all the decisions we make, we keep children and their futures at the center of it all.
Impact Over Everything.
At Juni, we believe success is measured by impact, not by the quantity of output. Tackling a systemic problem, like education, will not be successful with incremental change. For this reason, we stop low impact work to focus on bigger swings that will move the needle in a big way. If the outcome is not what we hoped for, we praise the effort, learn from it, and focus on the next big swing. Trying and failing is better than doing nothing.
Data. Data. Data -- and some intuition.
We make decisions purposefully, leveraging the data we have available to us. There will be times that we need to make decisions without a full data picture. In those moments, it's important to trust our gut and experience.
We are a small yet mighty team. No task is too small or too big. This means you can drive real change in your role. We are scrappy and frugal where we need to be, and we use the resources we have to build something great. This is all because we take pride in, and are passionate about, the change we are making in the world.
Transparent, Humble Collaboration.
We pride ourselves as underdogs who are tackling a massive challenge. We know we can’t do it alone and have so much to learn from our teammates. We work together with directness, openness, active listening, and respect. We believe that being challenged is part of what makes teams and companies great, so we are not afraid of debate and love building on each other's ideas.
Remote Mix: 100% Remote
Position Level: Senior
Job Type: Full-Time
Regional Restrictions: Anywhere Only