Senior Conversation Designer

Posted Jan 13


The Digital Care team, responsible for supporting and educating customers through innovative content solutions, is looking for a conversation designer with a proven track record in delivering excellent customer experiences to join our conversation design team. Bring your experience to help us mature our chatbot, bring it in front of a broader audience, establish our voice and best practices, and ensure customers have an extraordinary experience. Weve developed industry-leading, innovative chatbot solutions in this nascent field. We want you to help us take it to the next level.

What you'll get to do...

  • Own every stage of the conversation design process, from research and design to conversation scripting and testing.
  • Collaborate with product management, developers, content writers, and other stakeholders across the company.
  • Research, analyze, and experiment with new ideas regularly.
  • Assist in maintaining and training of NLP algorithms.
  • Track KPIs, monitor chatbot health, and use data to make continuous improvements for bot effectiveness against KPIs.
  • Balance multiple projects at once, while keeping track of priorities and meeting deadlines.
  • Contribute input to the localization process for our global audience.
  • Document best practices, process overviews, and style guides.

Your experience should include...

  • 2+ years as a conversation designer.
  • 3+ years in the conversation design, writing, research, or data analysis space.
  • Customer-obsessed with a passion for delivering incredible user experiences.
  • Applied knowledge of conversation design principles.
  • Understanding of NLP, training ML models, and payloads.
  • Team-oriented spirit and willing to collaborate.
  • A strong portfolio of example work.

Location: USA Remote. This position is not eligible to be performed in Alaska, Colorado, Mississippi, North Dakota, or the Virgin Islands.



Misc Info For This Position:

Remote Mix: 100% Remote

Position Level: Senior

Job Type: Full-Time

Regional Restrictions: USA Only


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Job Info:
100% Remote
Senior
Full-Time
USA


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