Sales Operations Manager

Posted Apr 19

Fastly has already disrupted CDN technology and now we are changing how CDN is sold. Our sales team engages in a consultative selling approach, learns the individual needs of each customer and delivers custom solutions. We focus on creating a positive customer experience in order to build long-standing relationships. If you have a successful track record in Account Management or Sales Operations, working with a team of highly technical sales individuals to consumer web, mobile, media and enterprise companies we wish to hear from you. In this role you will be a meaningful part of our growth responsible for providing first class operational management to our Account Management organization. You will help drive business plans, define post sales process, analyze revenue trends & critical metrics among other special projects to enhance productivity. In addition, you will drive operational improvements in the areas of reporting, process, workflow, communication, and strategy.

What You'll Do

  • Responsible for owning the development of account management’s sales and operations strategy, requiring an in-depth understanding of the market and critical evaluation of priorities and execution of operational plans
  • Partner with Account Management leadership to discover opportunities for post sales process and methodology improvements while helping them achieve their daily business objectives
  • Lead multi-functional teams to tackle complex and strategic operational business challenges. This includes driving requirements gathering, systems testing, training and documentation and execution for the business.
  • Partner closely with other operations team members to further develop metrics, performance indicators, analytics and dashboards to provide performance measurement and drive business performance through deep business insight
  • Develop and maintain Gainsight in line with Account Management goals and strategies, whilst promoting Account Management productivity and increasing operational efficiency and platform adoption
  • Provide operational change leadership in Account Management including training and rollout of critical business processes to the sales team
  • Optimize sales and operational efficiency through innovative thinking, process improvement and system enhancements
  • Ownership of the creation of top quality-quality, audience-appropriate communication
  • Provide front line support for other operational functions including deal desk, contracts & finance to provide account managers support for common business situations

What We're Looking For

  • 5-7 years of strong analytical and problem solving experience in a sales operations role, consulting role or a business analyst role
  • 3 - 5 years of management experience
  • Excellent analytical, reporting, data manipulation, dashboard creation, and business intelligence skills with an expertise in Salesforce and Looker. Gainsight a plus.
  • Interpersonal skills across a multi-level organization - with a validated focus on being able to translate data and metrics into predictable business insight
  • Ability to drive and communicate objectives, design and execute projects, develop and interpret analytics, and interact effectively across all levels of a large multinational organization
  • Skilled at interpreting complex business documents/reports, build and present process documentation and training
  • Detail oriented and highly organized with the ability to prioritize multiple deadlines simultaneously
  • Ability to network and build strong relationships with peers, senior leaders and executives
  • Excellent written and verbal communication skills
  • Startup experience a plus

In accordance with applicable law, Fastly’s minimum base pay for this role if hired in Colorado is 103,000 per year. Additionally, this role is eligible to participate in Fastly's equity plan. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations. Note that this role is available to candidates outside of Colorado and different minimum compensation may apply.

Fastly is proud to deliver a strong total rewards program to our employees. This role is eligible to participate in the following benefits:

  • Health benefits (medical, dental, and vision)
    • Medical: Cigna or Kaiser available
  • Retirement benefits and employer match
  • Life Insurance (Basic and Voluntary Life)
  • Short & Long Term Disability with a buy-up LTD option
  • Voluntary Accident & Critical Illness benefits
  • Flex Spending Accounts & Mass Transit benefits
  • Open Vacation Policy
  • Sick Time
  • Generous leave benefits (medical, maternity, paternity, and personal)
  • Paid wellness days
  • Employee Assistance Program
  • Learning & reimbursement program stipend
  • Mobile and internet allowance
  • Wellness stipend
  • Pet insurance

Fastly reserves the right to amend or modify for any reasons in accordance with applicable law.

Misc Info For This Position:

Remote Mix: 100% Remote

Position Level: Manager

Job Type: Full-Time

Regional Restrictions: USA Only

Salary/Pay Info: $103000 annually USD

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San Francisco,CA
United States


Job Info:
100% Remote
$103000 annually USD

Apply for this Position

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