Project Manager, Go-to-Market Strategic Projects

Posted May 11

Join the team as our next GTMSA Strategic Project Manager!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

The Go To Market Strategy & Analytics team is central to Twilio's continued growth. As the GTMSA Strategic Project Manager, you will be a thought partner to colleagues to shape an idea into a project, combine you will define that project with detailed plan and requirement documents, and emphasize an outcome-based approach to maintain momentum and energy throughout. This role drives projects with the business end of operationalizing these solutions to ensure they are executed and produce results. We work closely with Go-To Market Leadership and cross -functional partners as trusted advisors to drive large-scale impact and transformation across the GTM engine of Twilio.


In this role, you’ll:

  • Develop an intimate understanding of sales strategy, organizational structure, our leaders and managers, and their objectives and concerns.
  • Act as an enabling business partner to your teammates and Twilio’s global leaders to improve efficiencies within the organization
  • Frame and Break down complex problems into key components, derive insights, and provide actionable recommendations to help drive you to meet stakeholder’s requirements
  • Project-manage critical change management efforts. Communicate with the team and stakeholders throughout the project; focus on solving problems, and create space for failure and success.
  • Create executive level presentations that captures critical initiatives and solution while owning robust communication and documentation methodologies


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Bachelor’s degree with 5+ years leading complex projects in GTM organizations, and/or Sales Operations, Sales, Marketing and Customer Service
  • Experienced with the tools of our trade: Tableau, Excel, Salesforce, G Suite, planning software.
  • Experience designing, deploying projects and work streams that help drive organization efficiencies and growth
  • Deep understanding of project management systems and tools, from Airtable to Lucid Chart -- and an appreciation for when to use what tools
  • Demonstrated success with complex and structured critical thinking, analytical processing, problem-solving, synthesizing ideas, and written and verbal communication.
  • Relentless curiosity, attention to detail, willingness to manage multiple priorities and comfortable dealing with ambiguity and strives to clarify and create through discovery, ideation and execution


  • PMP certification
  • Experience in SAFe (Scaled Agile) and/or Scrum Master


  • This role is fully remote and may sit anywhere in the United States
  • Approximately 5% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

Colorado applicants:

  • The estimated pay range for this role, based in Colorado, is 90,320.00 - 112,190.00
  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Misc Info For This Position:

Remote Mix: 100% Remote

Position Level: Manager

Job Type: Full-Time

Regional Restrictions: North America Only

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United States


Job Info:
100% Remote
North America

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