Posted May 17
Join the team as our next Product Manager, Customer Support
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
The Offerings Product Manager, Customer Support will join our Support Strategy & Enablement team and be a key contributor to Customer Support’s business growth strategy. This position is needed to handle the Twilio Customer Support portfolio of support plans and offerings, improve revenue opportunities and ensure customers adopt the support plan best suited for their needs.
This is a highly active, roll-up-your-sleeves role. The person must be prepared to balance multiple priorities at once, including but not limited to: responsibility for pricing and packaging of support offerings, building materials to communicate the value proposition and differentiation of the offerings, and enabling sales teams to understand and articulate benefits to customers.
In this role, you’ll:
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
This role will be remote, based in the US.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.
If you are a Colorado applicant:
The estimated pay range for this role, based in Colorado, is 109,280 - 150,260.
Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Remote Mix: 100% Remote
Position Level: Manager
Job Type: Full-Time
Regional Restrictions: USA Only