Product Manager, Billing Platform

Posted May 10

Join the team as our next Product Manager, Billing Platform.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to help drive execution and long term strategy for our Billing Platform’s Account team while working closely with senior leadership, product teams, GTM and G&A to support Twilio’s existing business, new products and acquisitions. We are looking for someone who can help build extensible products and provide trusted order to cash experiences specifically around our account model. This role will lead all aspects of product development and day to day product operations for the Accounts engineering team.


In this role, you’ll:

  • Communicate complex concepts, compliance requirements and voice customer needs through product requirements documentation, internal support docs and customer facing FAQs.
  • Conduct research and customer interviews to drive product strategy and define success.
  • Develop a product vision and strategy through defining user experience, conducting research/customer interviews, planning & prioritizing sprints, defining the product roadmap and specing out new features and product enhancements.
  • Interact extensively across all functional teams within Twilio.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption. Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date.
  • 5+ years experience as a product manager in a fast paced environment
  • Experience working in a remote work environment and able to balance working with teams in other times zones
  • Experience working with large datasets to help define success criteria and identify feature gaps
  • Experience working within order to cash (O2C)
  • Experience defining the product roadmap and specing out new features/product enhancements
  • Experience working through the hustle n bustle of day to day operations never losing sight of the long term vision
  • Experience communicating and finding common ground across different types of stakeholders
  • Experience in recognizing areas of product integration, discussing product roadmaps, and engaging with product managers
  • Bachelor’s degree or equivalent experience required.


  • Technically savvy and experience with APIs, communications, enterprise software a plus.
  • Excellent verbal and written communication skills


This role will be remote, and based in the USA

Approximately 0-5% of travel anticipated

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

  • Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.
  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Misc Info For This Position:

Remote Mix: 100% Remote

Position Level: Manager

Job Type: Full-Time

Regional Restrictions: USA Only

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United States


Job Info:
100% Remote

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