Principal Product Manager - Market Segments

Posted May 10

Join the team as our next Principal Product Manager - Market Segments.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to join the Market Segment Products team to drive success of Twilio among enterprise and industry customers. This is a unique opportunity for a product leader to identify market opportunities, create a product and go-to-market strategy, and take ownership of execution of an essential part of our strategy and help take Twilio to the next level.


In this role, you’ll:

  • Be the voice of our enterprise and industry customers in every conversation and decision across all of Twilio’s products and services
  • Identify market opportunities and develop product and go-to-market strategies working cross-functionally.
  • Get your hands dirty and have a get-it-done mentality
  • Align executives, communicate the roadmap, convince peers, coordinate dependencies and remove obstacles for your team along the way
  • Lead a team in developing new capabilities to make enterprise and industry customers successful.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 5+ years total PM experience, with 10+ years of experience in a technology company
  • Worked on a B2B high-growth cloud native product or platform at scale.
  • Understanding of enterprise / B2B go-to-market and experience managing enterprise customer expectations.
  • Proven success in collaborating with sales, marketing and professional services organizations, in addition to engineering and design.
  • Experience leading a data-driven approach to decision-making.
  • Pricing and packaging experience.
  • BS in computer science, math or engineering. Masters degree is a plus.


  • Vertical / industry products and GTM experience
  • Experience with making partner or partner programs successful.


This role will be based in our San Fransisco office or US Remote.

Approximately 5-25% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

Colorado applicants:

  • The estimated pay range for this role, based in Colorado, is 176,052 - 220,065.
  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Misc Info For This Position:

Remote Mix: 100% Remote

Position Level: Manager

Job Type: Full-Time

Regional Restrictions: USA Only

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United States


Job Info:
100% Remote

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