Manager, Software Engineering - Digital Care
Posted Apr 20
This is a remote position, so you’ll be working remotely from your home.You may occasionally visit a GoDaddy office to meet with your team for events or offsites.
This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.
About the Team...
We are seeking a software engineering manager to join our Digital Care Engineering team. This team is responsible for GoDaddy’s many guidance experiences across the customer lifecycle including: conversational AI and chatbot tech, in-product contextual guidance, messaging platforms for agent chat, and our Help Center. You should be eager for a complex challenge of developing a strong continuous-improvement culture and delivering amazing customer outcomes through high-performing teams.
The ideal candidate will be passionate about doing the right thing for the customer and want to learn and grow with new technologies and opportunities. If you want to work with smart people doing work that will be used by millions of people every day, we would like to talk to you!
What you’ll get to do
- This role is hands on and you will be leading through example by delivering well-factored, well-tested, and reusable solutions that last and adapts to changing needs.
- Lead your team of engineers by providing both career guidance and technical vision for the product. Your team should feel empowered to tackle big problems autonomously.
- Participate in design discussion and use your experience with modern cloud, full stack JavaScript, and UI frameworks to build products that improve every step of our customers experience.
- Write efficient, maintainable code primarily in JavaScript, validated with unit and integration tests
- Coach individual contributors on code, design, architecture, career development, and collaboration.
- Perform code reviews and participate in suggesting and supporting coding best practices.
- Collaborate with product managers and other team leaders on planning and prioritization such as sprint goals, quarterly roadmap, etc.
- Ensure quality patterns, define, publish, and follow metrics to ensure product quality.
- Steer dev-ops, release, and on-call activities in support of platforms.
- Engage with engineers & stakeholders across GoDaddy to solve problems with broad impact (from group-wide to company-wide impact).
- Participate in recruiting activities, always increasing the talent density and diversity of our teams.
- Continuously improve your team’s agile practices.
Your experience should include
- 8 years’ experience as a software engineer
- Experience as a senior engineer or manager helping lead a high-functioning, collaborative team of engineers that delivers scalable experiences.
- Experience delivering high scale production web applications using modern JavaScript frameworks (e.g. NextJS, React, NodeJS, etc.)
- Demonstrated experience upgrading and improving CI/CD processes, especially with GitHub Actions
- Experience with AWS cloud infrastructure and technology, including containerized compute, best practices and appropriate applications of these technologies
- Solid foundation in data structures, algorithms, and software design
- Solid architecture skills, particularly related to web systems, cloud infrastructures, and distributed systems
- Strong communication skills and ability to manage multiple business priorities, while delivering high quality results
- Highly motivated, highly collaborative individuals fit in best here.
- Strong drive to learn and grow and to coach engineers to do the same.
- Experience in an Agile software development environment.
- Experience in, or strong interest in A/B testing.
You might also have
- Experience managing or contributing to open source (Send us a link to your GitHub!
We've got your back...Enjoy our many benefits (My Wallet), including paid time off, 401k, equity grants and parental leave. Join one of our employeeresourcegroups (Culture). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.
Misc Info For This Position:
Remote Mix: 100% Remote
Position Level: Manager
Job Type: Full-Time
Regional Restrictions: USA Only
