Infrastructure Engineering Manager

Posted Jan 24

Twilio is growing rapidly and seeking an Infrastructure Engineering Manager to be a key leader in the execution of growth opportunities for Twilio globally. This role will lead all aspects of our back-office server strategy and our opportunity to automate manual services to provide a better user experience for Twilions. You will also be key in providing strategies for future cloud systems and identity and access management.

The Infrastructure Engineering team is central to Twilio's continued growth. We work closely with leadership and the user community to provide strategies for the implementation and support of our worldwide server infrastructure. We also automate many of our back-office services to provide a better experience for our user community.


In this role, youll:

  • Manage Twilios systems operation team, including goal setting, prioritization, assisting with budget tracking/forecasting and project management (Agile/Kanban experience preferred)
  • Be a key leader in defining and delivering on Twilios longer-term systems management strategy with a strong emphasis on security and scalability
  • Lead development of automation of corporate systems and lead implementation of new corporate systems
  • Utilize our incident, event, and problem management procedures for the team and set priorities
  • Spearhead IT projects and oversee their completion & success
  • Contribute to new solutions and technology evaluation and implementation
  • Recruit, train and empower team members
  • Interact with internal customers to identify areas of improvement
  • Develop daily, weekly and monthly reports on teams productivity


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table


  • 8+ years of overall IT experience
  • 3-5 years managing IT staff by recruiting, training and coaching/mentoring employees, communicating job expectations and evaluating performance
  • BS in Computer Science or equivalent experience
  • Knowledge of ITIL Framework, with experience implementing ITIL best practices
  • Technical experience with SAAS software and servers
  • Ability to recognize the right tool for the right situation/problem
  • The ability to take initiative, solve problems, make big decisions, take risks and communicate effectively
  • Strong documentation ethic capable of maintaining and authoring internal procedure & policies
  • Excellent communication skills


  • Experience in setting Key Performance Indicators for systems
  • Able to identify problematic areas and implement strategic solutions to enable the business
  • A passion for technology, a love for helping people, and an attention to detail


This role will be remote and based in the USA

Misc Info For This Position:

Remote Mix: 100% Remote

Job Type: Full-Time

Regional Restrictions: USA Only

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United States


Job Info:
100% Remote

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