Growth Account Manager

Posted Jan 8

Growth Account Managers at Recharge work with a wide variety of our key merchants and offer top notch support and consultation depending on the merchants needs. The Growth Account Management team facilitates two-month onboarding and consultative programs for Merchants new to Recharge.

What you'll do

  • Live by and champion our values: #day-one, #ownership, #empathy, #humility.
  • Onboard and graduate close to 20 Merchant Accounts per quarter with a focus on Merchant satisfaction and retention
  • Provide singular point-of-contact, white-glove support for all of your accounts
  • Consult your Accounts through establishing and setting up their subscription programs correctly and efficiently
  • Guide your Accounts through Recharge optimization and how to use the app to best suit their product suite and goals
  • Advise your Accounts on subscription customer funnel management - from acquisition, to engagement, to churn prevention, to winback
  • Suggest tech stack optimizations with our app for a better experience, such as third-party integrations, API builds, customizations etc.
  • Own cadence of support based on merchants specific needs
  • Help establish team process improvements and playbooks as we scale
  • Focus on continuous learning and keep up to date on new technologies at Recharge and the eCommerce ecosystem as a whole.
  • Participate in trainings geared towards career self-development and emerging technologies

What you'll bring

  • 2-4 years working in a customer or technical support role in the SaaS or eCommerce industry
  • 1+ years working with CMS platforms like Shopify, Big Commerce, or Magento is strongly preferred
  • Proficiency in SQL, HTML, CSS
  • Proficiency in Excel/CSV
  • Experience with Consulting or eCommerce Strategy a plus
  • Experience working with tools like JIRA and Zendesk
  • Ability to multi-task, prioritize, and manage time effectively in a fast-paced, dynamic environment
  • Excellent written/verbal communication skills
  • Ability to work remote-first in a rapidly scaling organization.
  • Bachelors degree or equivalent is desired

Misc Info For This Position:

Remote Mix: 100% Remote

Job Type: Full-Time

Regional Restrictions: Anywhere Only

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Recharge Payments

Santa Monica,CA
United States


Job Info:
100% Remote

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