Engagement Manager

Posted Jan 8


At DataStax we are at the forefront of an incredible market opportunity with life-changing technology. We are looking for individuals who are ready to make an impact and able to thrive in a rapidly growing environment. Huge market, amazing technology and talented people are all great reasons to join DataStax. As a DataStax Sr. Engagement Manager, you will be responsible for the successful delivery of key DataStax projects. You will work closely with DataStax Sales, Services, Support and Customer Success teams engaged, in assisting our customers. Most importantly, you will partner with the customers project team to ensure all project deliverables are met and expectations properly managed. As a member of the DataStax Professional Services team, it is your mission to make it easy for DataStax customers to use our software to achieve continuous success.

Essential Job Functions:

Work on-site or remotely with customers to support the successful delivery of their project (85%-90%):

Understand & Plan> Deliver & Manage> Document> Communicate

Understand & Plan:

  • Customers business requirements and expectations
  • Customers technical objectives and desired project outcomes
  • DataStax Sales goals and expectations
  • Create a project definition, scope and objectives
  • Develop a detailed project plan to monitor and track progress

Deliver & Manage :

  • Facilitate engagement delivery coordination
  • Ensure that projects are delivered on-time and on budget
  • Drive the customer toward the agreed-upon solution
  • Ensure the project quality conforms with DataStax best practices
  • Manages contract nuisances to the success of the project accordingly
  • Manages relationship with internal and customer stakeholders
  • Coordinate internal resources and partner resources in the execution of projects
  • Mitigates customer concerns and unforeseen risks to the project scope

Document:

  • Deliver and maintain weekly project status reporting
  • Track the hourly accounting against each project
  • Detail preliminary and ongoing risk assessment
  • Ensemble and deliver project-specific document deliverables
  • Provide ongoing quality reviews and project closure documentation

Communicate:

  • Develop and maintain a trusted relationship with internal and customer stakeholders
  • Provides input on project revenue forecasting and resource billable utilization
  • Establishes when to escalate for scope expansion
  • Communicate new opportunity details Pre-Sales, Sales and Services Management
  • Determines when to engage the Architect for additional input or clarification
  • Addresses and mitigates customer concerns and unforeseen risks to the project scope
  • Negotiates and obtains sign off for the project objectives and deliverables
  • Reporting and Record Keeping (10% -15%)
  • Ensure quality and time management processes are followe'd by the team (e.g., change controls, time tracking.)
  • Review and approve team time and expenses
  • Assist the services Operations team with operational reporting and data management efforts

Job Requirements:

  • You have Experience managing external facing IT software projects (10+ years)
  • You have experience in a customer facing role (10+ Years)
  • You have experience with Database Driven Application Development Projects
  • You practice active listening
  • You have strong verbal and written communication skills in English (Priority.)
  • You possess strong organizational skills with an ability to manage competing client demands
  • You have Impeccable time management skills
  • You work cooperatively and effectively with others to set goals and resolve problems
  • You can calmly negotiate escalation situations and negotiate mutually beneficial outcomes
  • You have the ability to plan using MS Project like tools
  • Ability to travel up to 40% of the time, including international
  • B.S./B.A. degree (preferred)
  • Education: to Degree level
  • PMP or PMI Certified (minimum foundation level)
  • Desirable: Knowledge of database technologies

Relationships:

  • Provide guidance and support to Architects
  • Collaborates with Sales and Architects on project development
  • Monitors and provides project-level direction to Architects, Consultants, Instructors and Field Engineer
  • Helping our customers achieve success includes delivering quality projects on time and on budget
  • Always keeping a keen focus on our customers business requirements and expectations
  • Prompt and informative communication is also key to customer success
  • Within DataStax, you will have the opportunity to collaborate with several other teams: Sales, Support, Operations, Legal, and Finance. Everyone on these teams aspires to make doing business with DataStax easy for our customers, your support and feedback is critical in helping them achieve that goal



Misc Info For This Position:

Remote Mix: 100% Remote

Position Level: Manager

Job Type: Full-Time

Regional Restrictions: USA Only


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DataStax


Santa Clara,CA
United States

Website


Job Info:
100% Remote
Manager
Full-Time
USA


Apply for this Position


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