Director of Engineering - Transactional Data Service (L6)

Posted May 10

Join the team as our next Director of Engineering - Transactional Data Service (L6).

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed tolead a fast-growing engineering team in Core Services. We are looking for a dynamic leader who has a strong track record of growing, developing, and leading teams, is deeply technical and highly product-oriented. This person constantly thinks about execution, technical and product strategy, and how to develop engineering leadership talent. This key leadership role will partner with product, design, operations and across Twilio to drive solutions to our most challenging problems in the area of Data Infrastructure. This role involves direct management of a team of senior engineers and managers, encouraging a high-performing engineering team while meaningfully growing the team in 2022 and beyond.

You must possess a great balance between product and technical know-how, and have the execution skills to turn your ideas into reality. You have validated experience crafting a work environment that both attracts and retains top talent that has delivered great business outcomes in a global setting.

You are a leader that believes deeply in building inclusive and anti-racist environments, allowing employees from all backgrounds to contribute, grow, and prosper. You must believe that a diverse team, from the top down, allows all employees to achieve their full potential and as a result will allow Twilio to reach our goals, collectively.


In this role, you’ll:

  • Rapidly scale the TDS (Transactional Data Services) engineering teams, through the recruitment and development of top engineering talent
  • Help Twilio define a company-wide Data Service Strategy and play a key role in its delivery
  • Work with the TDS team to shape a roadmap to meet the company’s Data Service Strategy
  • Lead and prioritize the product lifecycle/engineering schedule (operations, release, development, QA and support) for our portfolio of products
  • Work with partner teams to prioritize and deliver critical features in a timely and Agile fashion.
  • Collaborate effectively with Engineering, Product, and other business leaders at Twilio
  • Partner cross functionally to ensure the TDS roadmap fulfills internal customer requirements
  • Balance the creation of new functionality for current and future customer needs, infrastructure management and the elimination of technical debt
  • Empower your teams towards innovation and customer success
  • Ensure key partners understand the needs of development teams
  • Ensure the engineering team understands the business direction and how each individual engineer’s work contributes towards the big picture of the product line and company offerings


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • You have 12+ years of experience as a software engineering leader, preferably on teams which have built and operated critical SaaS products
  • You have a track record of designing and building large-scale, cloud-based, highly available data infrastructure platforms in a high growth environment
  • Proven track record of building and growing teams running data infrastructure reliably at scale
  • Deep understanding of the different requirements, approaches and architectures between data infrastructure and business middleware development
  • Experience with Raft, Paxos or other quorum based high availability architectures preferred
  • Experience with Data Platform API development (not limited to SQL and KV storage)
  • Proven change and transformation leadership
  • Assessed and developed talent to ensure the success of the roadmap and customers
  • Strong analytical and problem-solving skills
  • Continual assessment, refinement, maturation, implementation, and upholding of engineering standards and best practices
  • Demonstrated experience leading managers-of-managers / senior director or greater level


  • Specify education, previous job experience, certifications, technical skills and soft skills required.
  • Specify education, previous job experience, certifications, technical skills and soft skills required.


This role will be remote in the US.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

Colorado applicants:

  • The estimated pay range for this role, based in Colorado, is 240,000 - 293,100
  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Misc Info For This Position:

Remote Mix: 100% Remote

Position Level: Director

Job Type: Full-Time

Regional Restrictions: USA Only

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United States


Job Info:
100% Remote

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