Director Solutions Engineering

Posted May 10

Join the team as our next Director of Solutions Engineering

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and innovators to help fuel our growth momentum.

About the job

This position is needed to be a key leader in our global Sales organization. This role will Partner with the VP of Sales for Growth and set the strategy and direction for our technical engagement in the sales cycle across the North American Growth Segment. You will also take a hands-on approach to developing new leaders and helping your team run with new opportunities. This position is critical to ensuring the continued success of our sales team.


In this role, you’ll:

  • You will coach, enable and empower a team of experienced front line manager, leading teams of Solution Engineers

  • Partner with Talent Acquisition to attract, hire and retain top talent to support our rapid growth

  • Coach an outstanding Solution Engineering team to deliver against assigned goals

  • Lead individual and team performance, ensuring that we are taking the necessary actions to maintain high levels of performance

  • Mentor and coach new managers in leadership best practices and help existing manager refine their skills over time

  • Perform strategic planning for your organization, setting long term goals then derive them into near term action plans to bring your team to meet its goals

  • Strengthen the team by setting shared goals, information sharing, and establishing mentoring relationships

  • Ramp-up newer members of the team on rules of engagement, building a relationship with their sales colleagues, technical training, and empowering them to become self-sufficient


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Strong team leadership ability is required, with 10+ years experience as a direct manager of teams in a customer-facing pre-sales technical role, and 3+ years managing managers.
  • Experience with strategic planning and setting strategies for Technical Sales teams and advising non-Technical Sales teams
  • Experience building programs that have impact and reach across teams
  • Hands-on approach to problem solving. Always ready to work opportunities directly alongside your team when needed.


  • Ability and desire to teach Solutions Engineering Managers, Sales Managers, Solutions Engineers and Account Executives
  • A strong understanding of the new business sales cycle, as well as experience in the technology areas relevant to Twilio’s market: contact center, IP-based telephony, messaging, real-time communications, scaling web and mobile applications.
  • A world class communicator. Confident in influencing and engaging with a highly skilled and experienced audience including C-level executives.


This role will be remote, and based in the East Coast, USA.

Approximately 30% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

Colorado applicants:

  • The estimated pay range for this role, based in Colorado, is 193,000 (Developing minimum or Colorado)- 241,200 (Premium Mid for Denver Metro).
  • Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Misc Info For This Position:

Remote Mix: 100% Remote

Position Level: Director

Job Type: Full-Time

Regional Restrictions: USA Only

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United States


Job Info:
100% Remote

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