Data and BI Engineer

Posted Jan 13

This position is needed to build and maintain critical data processing software & reports. They will design and build critical databases that help them manage and store important data for operations. They will work closely with other data professionals and members of the Tech Services team to design and implement actionable reporting providing insights to areas of opportunity and customer sentiment. Their job is to use their knowledge of different programming languages to code and update data systems and automate data analytics and reporting for the organization.

Due to the company's rapid growth caused by mergers and acquisitions this role is vital to ensuring we have the foundation that data and analytics can provide.


In this role, youll:

  • Assembling large, complex sets of data that meet non-functional and functional business requirements
  • Identifying, designing and implementing internal process improvements including re-designing infrastructure for greater scalability, optimizing data delivery, and automating manual processes
  • Building required infrastructure for optimal extraction, transformation and loading of data from various data sources using AWS and SQL technologies
  • Building analytical tools to utilize the data pipeline, providing actionable insight into key business performance metrics including operational efficiency and customer acquisition
  • Working with stakeholders including data, design, product and executive teams and assisting them with data-related technical issues
  • Working with stakeholders including the Executive, Support, Product, Data and Design teams to support their data infrastructure needs while assisting with data-related technical issues


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table


  • 5 years experience building BI reporting using tools such as Looker, Tableau, Datadog, and Power BI
  • Ability to build and optimize data sets, big data data pipelines and architectures
  • Ability to perform root cause analysis on external and internal processes and data to identify opportunities for improvement and answer questions
  • Excellent analytic skills associated with working on unstructured datasets
  • Ability to build processes that support data transformation, workload management, data structures, dependency and metadata
  • Leverage data systems and databases to pull data regarding customer service, KPIs, customer insights and employee performance
  • Build actionable reporting and story books that meet business needs and requirements
  • Building Analysis Services reporting models.
  • Developing visual reports, KPI scorecards, and dashboards using BI tools.
  • Connecting data sources, importing data, and transforming data for Business intelligence.


  • Ability to influence and build effective working relationships with all levels of the organization.
  • Ability to demonstrate understanding and experience using software and tools including big data tools like
  • Kafka/S3 and Presto engine experience
  • Presto SQL engine for BI
  • relational NoSQL and SQL databases
  • workflow management and pipeline tools such as Airflow, Luigi and Azkaban
  • AWS close services include Redshift, RDS, EMR and EC2
  • stream-processing systems like Spark-Streaming and Storm
  • object function/object-oriented scripting languages including Scala, C++, Java and Python.


This role will be remote in the USA.

Approximately 10% travel is anticipated.

Misc Info For This Position:

Remote Mix: 100% Remote

Job Type: Full-Time

Regional Restrictions: USA Only

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United States


Job Info:
100% Remote

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