Posted Aug 4
This position is needed to deliver the technical win and product fit for Twilio’s Flex Contact Center platform at customer accounts. Contact Center Solutions Engineers build customer trust in Twilio solutions, resulting in customer success. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions.
The Twilio Contact Center Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.
In this role, you’ll:
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Twilio is looking for a Contact Center Solutions Engineer with a strong desire to work in a technical pre-sales role. You will need:
This role will be remote, and based in the USA (West Coast preferred).
Approximately 20%-35% travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
The estimated pay range for this role, based in Colorado, is 129,600 - 162,000
Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Remote Mix: 100% Remote
Job Type: Full-Time
Regional Restrictions: USA Only