Cloud Information Security Architect, NA Enterprise

Posted May 17

Join the team as our next Cloud Information Security Architect, North America Enterprise

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

The Cloud Information Security Architect is a pre-sales position within Solutions Engineering, which plays a major role in Twilio’s sales organization and is essential to deal success. The Twilio product suite is built for developers who are on a mission to build innovative communication products and technology. SE’s help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.

Twilio customers often share common use cases, but rarely share the same implementation requirements. Each company is unique when it comes to process, technology stacks, and skill. The Twilio Solutions Engineer owns the technical sales process to help demonstrate the best way to use Twilio products to achieve (and often exceed) their goals.

The Cloud Information Security Architect works alongside Solutions Engineers particularly to anticipate and resolve any information security concerns that our customers may have during the sales cycle, liaising with key stakeholders within the customer’s organization and Twilio in order to establish confidence in the Twilio solution for specific customers’ enterprises.


In this role, you'll:

Work with Twilio account teams to liaise with Chief Information Security Officers and their organizations to establish credibility for Twilio as providing world class information security, winning over any concerns they might have within the context of their company’s regulatory, political and IT landscape.

Interface with Twilio’s Chief Security Officer organization, including the Field Security Engineering team, to adapt content to NAMER Enterprise needs, and influence product and documentation roadmap from a security perspective. This may include driving resolution of additional actions and deliverables as required.

Support and enable the Go To Market team on how information security concerns can impact, and benefit, their sales opportunities especially Solutions Engineers.

Act as a thought leader in the industry across North America to highlight Twilio’s strong position in information security

In a nutshell, the Cloud Information Security Architect puts Twilio on the front foot in information security.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


Excellent communicator and presenter able to gain executive confidence

5+ years experience in the information security domain, including defining and/or advising on organizations’ information security requirements at the executive level

Deep understanding of industry best practices to protect customer data

Experience implementing Zero Trust and Defense-in-Depth security models

10+ years experience operating with complex IT operations/projects

Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success

Ability to build a deep understanding of an customer’s communications needs and guide them to a technical solution

Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture and how these platforms align to enterprise information security requirements

Understanding of software development concepts and modern developer experience, including APIs and SDKs.


Information security industry accreditations, e.g. CISM, CISSP

Previous experience in Telecom, SIP, Contact Center, and Security is a plus.

Previous software development experience in any of the following areas:

backend (Java, C#, Node.js, Python, PHP)

web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)

Experience building with REST APIs

DevOps (CI/CD)

Built Apps based on Twilio APIs, a big plus


This role will be remote, and based in the USA. Travel is required for customer facing meetings and presentations.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is 152,600-209,900 base.
  • Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Misc Info For This Position:

Remote Mix: 100% Remote

Job Type: Full-Time

Regional Restrictions: USA Only

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United States


Job Info:
100% Remote

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