Client Partner

Posted Apr 23


We are seeking a talented Account Manager with B2B experience building lasting partnerships with new and existing existing clients. The ideal candidate will have strong communication and organizational skills, and enjoy developing lasting relationships with our partners. This person should be dynamic and professional, capable of working with various teams to complete projects with a high level of attention to detail. Work quality is very important in this role.

What You’ll Do

As a Client Partner at Left Field Labs, you will play a dynamic role. You will be responsible for establishing and growing relationships with clients, understanding their needs and objectives, and identifying ways that our team can help solve their most pressing business problems. You will also translate those insights to the LFL team, ensuring they have the right understanding to build innovative solutions that challenge preconceived notions of what’s possible.

Client Relationships

  • Develop meaningful and trusting client relationships to ensure client satisfaction
  • Be the client advocate, collaborating with internal teams to discover solutions to their needs and challenges
  • Actively managing client expectations and the team to deliver on those expectations
  • Coach clients to better understand technologies and processes as necessary
  • Remain connected with clients to uncover opportunities for LFL to further support their business needs, then work with the team to address issues and tackle opportunities

Strategic Partnership & Growth

  • Build your understanding of client businesses and their objectives, then put them into action through proactive planning
  • On a project level, lead the team to clearly define business challenges, project objectives, insights, and strategic approach
  • Demonstrate a keen understanding of factors that influence business decisions (economic, industry, competitive, internal politics, etc.).
  • Ensure KPIs are established and tracked to measure the project successes
  • Evaluating program performance against KPIs, providing recommendations for optimization
  • Recognize new business opportunities and work with disciplines to deliver client proposals

Leadership, People Management & Cross Discipline Collaboration

  • Coach the team to live up to our promise of uncommon creativity and project effectiveness
  • Translate project requirements to internal teams and collaborate to develop proposals, SOW, or Change Orders (including objectives, approach, estimates, and timelines)
  • Develop project briefs and present project parameters to internal teams during project kick-off
  • Evaluate creative & technical deliverables to ensure they meet the client’s expectations
  • Manage client questions, expectations, and share feedback with our internal team
  • Track project-level and client-level financials, with other Team Leads, to ensure profitability

What You’ll Need to be Successful

  • Bachelor’s degree in Marketing or relevant field
  • 2+ years of marketing experience, preferably at an agency
  • Exceptional presentation and communication skills
  • Highly organized and able to manage multiple projects successfully
  • Ability to understand brand/industry trends and demonstrate an understanding of broader implications to our internal teams

Bonus Points:

  • Experience building digital platforms, such as websites, apps, or emerging technologies
  • Previous experience working with or in Big Tech is a benefit, but not required

Left Field Labs is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

Please click on the following links for more information: E-Verify Participation Poster. For more information visit the USCIS’ website: http://www.uscis.gov/e-verify/employees

Left Field Labs is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history (LAMC 189.00). Left Field Labs makes reasonable accommodations for handicapped and disabled team members.



Misc Info For This Position:

Remote Mix: 100% Remote

Job Type: Full-Time

Regional Restrictions: USA Only


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Left Field Labs


Culver City,CA
United States

Website


Job Info:
100% Remote
Full-Time
USA


Apply for this Position


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