Business Systems Analyst - GTM Business Systems

Posted Apr 21

Come be an important part of our growth by founding the role of Business Systems Analyst for the Go-to-Market Business Systems part of the organization. Key responsibilities include demonstrating business applications product expertise as well as specifying and documenting technical requirements for solving the organization’s process & system challenges. The work you implement will have a direct impact on our team’s productivity and our organization’s overall growth. You will be expected to work with our business stakeholders at all levels, using your functional/business expertise and technical proficiencies to understand the challenges they face and provide context to team leadership for work prioritization and organization. You’ll work alongside the Product Manager - Business Systems on ticket intake processes, eliciting and documenting systems requirements. If you want a work environment where your ideas are welcome and contributions are recognized, this is the place for you!

What You'll Do

  • Use systems thinking to workshop process problems with business partners, identify solutions, and document requirements.
  • Follow systems analysis frameworks, patterns and practices.
  • Coordinate with system admins and developers to resolve technical issues.
  • A leader in multi-functional team projects that address strategic business issues, you'll provide guidance to the business on implementation strategies & best practices.
  • Create and document user stories in JIRA including acceptance criteria for application developers and admins of all levels.
  • Create proof of concepts and design mock-ups.
  • Assist in managing ticket intake process, assuring tickets are ready for stakeholder prioritization and team grooming ceremonies.
  • Develop test plans in collaboration with the business & demo all new feature development for accuracy of vision.
  • Improve the overall quality and completeness of documentation.
  • Influence at all levels without straight line authority.
  • Contribute to strategic roadmap planning activities and team process improvement to increase results.
  • Provide Salesforce, Zendesk, NetSuite and/or Gainsight product expertise, combining business knowledge and technical skill.
  • Help us grow the GTM Systems team by contributing to the development of our vision and execution of our strategies.

Nice to Have

  • Experience with Salesforce CPQ.
  • Experience working on projects that rely on integrations between Salesforce and NetSuite to facilitate the order-to-cash process.
  • Certified Salesforce Administrator, Certified platform app builder, CPQ certification.
  • Working knowledge of NetSuite, Zendesk, and Gainsight.

What We're Looking For

  • Solid business process engineering skills.
  • Business Analyst work experience, preferably in an Agile environment.
  • Solid understanding and ability to solution business application integrations with other systems.
  • Ability to create and interpret system / business requirements and prepare specification and design documents for developers.
  • A deep understanding of the Lead to Cash processes at scale.
  • Success working independently with distributed stakeholders and development teams.
  • The ability to discuss high-level best practices for Salesforce, Zendesk, NetSuite and/or Gainsight.
  • Must excel in a fast-paced, collaborative environment.
  • Partner with cross-functional leaders that address strategic business issues and create plans to apply appropriate technology solutions.
  • Excellent written and verbal communication skills with a pleasant, supportive, and customer-focused personality and the ability to work across all levels in an organization.
  • Outstanding attention to detail and problem solving skills.
  • Ability to follow through on sometimes ambiguous issues until resolved.
  • Ability to work independently and as part of a team.

In accordance with applicable law, Fastly’s minimum base pay for this role if hired in Colorado is 94,000 per year. Additionally, this role is eligible to participate in Fastly's equity plan. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations. Note that this role is available to candidates outside of Colorado and different minimum compensation may apply.

Fastly is proud to deliver a strong total rewards program to our employees. This role is eligible to participate in the following benefits:

  • Health benefits (medical, dental, and vision)
    • Medical: Cigna or Kaiser available
  • Retirement benefits and employer match
  • Life Insurance (Basic and Voluntary Life)
  • Short & Long Term Disability with a buy-up LTD option
  • Voluntary Accident & Critical Illness benefits
  • Flex Spending Accounts & Mass Transit benefits
  • Open Vacation Policy
  • Sick Time
  • Generous leave benefits (medical, maternity, paternity, and personal)
  • Paid wellness days
  • Employee Assistance Program
  • Learning & reimbursement program stipend
  • Mobile and internet allowance
  • Wellness stipend
  • Pet insurance

Fastly reserves the right to amend or modify for any reasons in accordance with applicable law.

Why Fastly?

We have a huge impact.Fastly is a small company with a big reach. Not only doour customershave a tremendous user base, but we also support a growing number ofopen source projects and initiatives.Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

We love distributed teams.Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.

We care about you.Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).

We value diversity.Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

We are passionate.Fastly is chock full of passionate people and we’re not one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit, please apply!

Misc Info For This Position:

Remote Mix: 100% Remote

Job Type: Full-Time

Regional Restrictions: USA Only

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San Francisco,CA
United States


Job Info:
100% Remote

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