Business Customer Care Representative

Posted Mar 15

What You'll Do:

• The Business Customer Care Representatives is a fast-paced position taking inbound calls from our Angi Service Professionals
• Assist with but not limited to; account changes, billing inquiries, website assistance, and retention while maintaining documentation on all calls
• Conflict resolution and negotiation
• Listen effectively to identify the reason for the call and quickly provide a solution
• Answer our Pro’s requests or inquiries which can range from a variety of topics
• Act as an advertising consultant for our Pro’s to accommodate their business needs which may include upselling members to exciting new products and program offerings
• Handle initial contact on disputes
• Provide support to fellow Business Customer Care Representatives.

What We're Looking For:

• High School diploma or GED required
• Background check required
• Comfort with high volume of inbound calls each day
• Ability to think on your feet and pivot quickly. Ability to have tough conversations, handle objections and utilize strong problem-solving skills. The position requires that you are able to work in an environment that is unpredictable and fast paced.
• A growth mindset- you crave coaching and feedback and are able to implement as necessary
• You’re an empatheticlistenerandyou cancommunicateextremely clearly & conciselyboth verbally and in writtenforms.
• You have a strong desire to succeed and grow
• Positive, professional, and high-energy attitude with a strong ability to multi-task
• Strong computer skills required, particularly with internet and applications ie. Gmail, CRM’s, Google Suite
• Hear and talk on a phone head set for up to 8 hours per day
• Hardline and high-speed internet connection

What We Offer:

• 17.00/hr + Commission
• Paid training
• Medical, dental & vision coverage (including options 100% subsidized by Angi!)
• Retirement plan with company match (401K)through Charles Schwab
• Company Equity Program
• Company match of personal charitable contributions up to 15,000 per year
• Generous PTO including sick, personal, vacation, volunteer timeand 9 paid holidays
• Technical equipment provided
• Fast paced team with internal growth opportunities into multiple directions

Why Angi?

At Angi, we are all about talent and enjoying the journey. We believe there is strength in diversity and actively encourage our teammates todisagree as individuals in the service of delivering as a team. We're on the path to become the home for everything home, and in order to do that we need dedicated people who always strive to be better today than wait to be perfect tomorrow. Our customers are at the heart of everything that we do, and we're looking for Customer Care representatives to communicate our mission persuasively and effectively. This is a remoteposition;therefore,it is imperative that all applicants be able to work independently in anenvironment free from distraction and manage their time accordingly.

Misc Info For This Position:

Remote Mix: 100% Remote

Job Type: Full-Time

Regional Restrictions: USA Only

Salary/Pay Info: 17.00 per hour + commissions USD

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