Business Analyst, Deal Strategy & Operations

Posted May 18

Join the team as our next Business Analyst, Deal Strategy & Operations

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is looking for a Business Analyst to join the Deal Strategy & Operations team who lives the Twilio Magic . Someone who will be passionate about solving business problems, helping to automate data, business intelligence and reporting needs for the entire Deal Strategy & Operations Organization.


In this role, you’ll:

  • Work cross-functionally with leadership, program managers, data analysts, and other internal stakeholders to understand and achieve business priorities
  • Collect business requirements and assist in the development of measurement plans for strategic programs
  • Work to deeply understand deal support and associated business challenges, in detail, with all nuances
  • Collect and analyze data through manual and automated collection methods
  • Interpret data trends, analyze results using analytics techniques, and provide ongoing reports or patterns in complex datasets
  • Have technical expertise regarding data models, database design development, data mining, data cleansing, and data extraction and segmentation techniques
  • Translate abstract data into easily-digestible and highly-visual dashboard applications and executive-level report deliverables
  • Collaborate with other analysts, data engineers, and data scientists to provide exceptional customer support to our internal stakeholders
  • Experience with Salesforce, Excel / Google Sheets, BI Reporting / Visualization tools (Tableau CRM / Einstein Analytics), SQL / PPT & G-Slides
  • Self-motivated, creative problem solver with ability to perform in a fast-paced, constantly evolving work environment
  • Great interpersonal communication skills including user support


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Bachelor's degree or equivalent experience
  • 5+ years of experience working with Sales Ops, Finance, Deal Management, GTM organizations
  • 5+ years of experience working in a rapidly changing, deadline-based position involving daily interaction with multiple levels of management
  • Will take the initiative to drive projects forward even under ambiguous circumstances.


This role will be remotely based in the U.S.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

Colorado applicants:

  • The estimated pay range for this role, based in Colorado, is 99,360.00-124,200.00
  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Misc Info For This Position:

Remote Mix: 100% Remote

Job Type: Full-Time

Regional Restrictions: USA Only

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United States


Job Info:
100% Remote

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