Atlassian Marketplace Application Support Engineer

Posted Mar 10

We are looking for anAtlassian Marketplace Application Support Engineer with great communications skills, who can consistently troubleshoot issues and support our customers as they use our software. Are you interested in working from home with some of the best talent on the planet? Then keep reading.

You will be providing support for our suite of Marketplace Apps.

About You

You have a proven track record of successfully implementing Atlassian products collaboratively. To do so, you’re comfortable diving into the client's environments and deliver successfully as the only consultant on the project. By being up to date with Atlassian product best practices, you’re able to transform a client’s Jira, Jira Service Desk, or Confluence configuration. Working remotely with a globally distributed team of engineers, designers, devops, and clients is not only exciting for you, but you thrive in that environment. Exceptional written and verbal communication skills are required, particularly via video, phone, email, and chat.

Possessing additional technical expertise beyond what is expected of a typical Atlassian administrator is great to have. This may include items such as: Planning and assisting with installation, deployment, and tuning of server-side configurations of the Atlassian instance; Providing support to configure advanced system configurations such as user directories or single sign-on (SSO); Planning and assisting with merging or migrating Atlassian instances.

You love learning and understand that software is an ever-evolving world. You enjoy playing with new tech and exploring areas that you might not have experience with yet. You are self-driven, self-learner willing to share knowledge and participate actively in your community.

Having overlap with your team is critical when working in a global remote team. Modus requires all team members to overlap with EST hours daily. In addition, reliable high speed internet is a must.

Required:

Fluent in spoken and written English

1+ years of supporting Jira (Software, Core, Service Management), Confluence, and other Atlassian tools

You should be able to comfortably speak to all scheme types and how they interact with one another in Jira without a reference guide

You should understand the various entities that control permissions in Jira and be able to speak to what they are and how they interact with one another without a reference guide

Understanding of JQL

Nice to have:

Understand how HTTP requests work

Understand how to work with JSON

Understand basic network routing

Experience writing scripts in a scripting language of your choice

Understanding of how emails work at a deep level (SMTP, IMAP, POP)

Atlassian Technical Certifications (ACP-JA, ACP-CA, ACP-SA, ACP-JCA)

Fluency in additional languages, especially German, French, and Spanish

Things You Might Do

Modus is a fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

Give back to the community via open source and blog posts

Travel and meet great people- as part of our remote-first lifestyle, it's important that we come together as needed to work together, meet each other in person and have fun together. Please keep that in mind when you apply.

Teach and be taught: Modus creates active teams that work in internal and external projects together, giving opportunities to stay relevant with the latest technologies and learning from experts worldwide

Interact directly with internal and external clients to represent Modus and its values

Our Benefits may vary according to the Country your are located in, so please reach out to our recruiter in case you have any questions.

If you become a contractor we offer:

Competitive compensation

100% Remote work (could vary according to the client's needs)

The chance to work side-by-side with thought leaders in emerging tech

If you live in Costa Rica and you become a full-time employee at our office we offer:

Competitive compensation

100% Remote work (could vary according to the client's needs)

Company-paid private insurance

The chance to work side-by-side with thought leaders in emerging tech

Social Security (CCSS) by law

If you live in Romania and you become a full-time employee we offer:

Competitive compensation

Private medical insurance

Evergreen benefits (Bookster account, flexible working schedule, company lunch in the office, unlimited work from home days, company team building and events, company dinner events)

The chance to work side-by-side with thought leaders in emerging tech

If you live in the USA and you become a full-time employee we offer:

Competitive compensation

Health insurance (medical, vision, and dental) and other benefits (FSA and HSA)

401(K) match to up to 3.5% of your annual salary

Remote work

The chance to work side-by-side with thought leaders in emerging tech

Flexible Time Off/PTO

Do you have what it takes? Apply today!