Application Tech Support & Integration Engineer (C#/VBScript)

Posted Dec 2

The primary responsibility of an Application Tech Support & Integration Engineer is to provide top notch support for EasyPost’s GlobalShip enterprise multi-carrier shipping solution. TheGlobalShip product is a high-performance, server-based solution that provides centralized shipping management to decrease handling, improve product flow-through, and streamline order tracking. The pre-set automated shipping rules will reduce errors through the fulfillment process and decrease shipping costs. New Grads are welcome to apply.

What you will do:

o Work with a team of Support Techs and Integration Engineers to support current software.

o Assist with client configurations, daily shipping tasks and trouble shooting technical issues.

o Following up with clients to ensure problems are solved.

o Minor software and database adjustments with guidance of team leadership.

o Testing and deploying software updates.

o Recognize and escalate problems that require immediate action.

o Establishing trust and rapport with customer contacts to ensure confident in resolving the issue at hand.

About you:

o Coding experience or ability to pick up (C#, Angular, VBScript, JavaScript, HTML)

o Basic understanding of SQL database queries

o Basic Windows computer and server administration

o Strong organizational skills

o Ability to handle communication with multiple internal teams

o Willingness to adapt to an evolving work environment

o Ability to manage multiple support issues at one time

o Sense of urgency to drive customer progresso Excellent communication skills

o Customer facing experience with a customer first attitude

Skills nice to have:

o Experience with shipping, logistics and supply chain concepts

o Knowledge of a variety of peripheral devices, including label printers, platform scales and hand-held scanners.

o Helpdesk software (Zendesk, Kayako, Zoho)

o Basic knowledge of VPN software versions (SecureLink, Cisco AnyConnect, GlobalProtect)

What We Offer:

o Comprehensive medical, dental, vision, and life insurance

o Competitive compensation package and equity

o 401(k) match

o Monthly work from home stipend of 100 net

o Flexible work schedule and paid time off

o Collaborative culture with a supportive team

o A great place to work with unlimited growth opportunities

o The opportunity to make massive contributions at a hyper-growth company

o Make an impact on a product helping ship millions of packages per day

Misc Info For This Position:

Remote Mix: 100% Remote

Job Type: Full-Time

Regional Restrictions: USA Only

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Easy Post

San Francisco,CA
United States


Job Info:
100% Remote

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