Application Tech Support & Integration Engineer (C#/VBScript)
Posted Dec 2
The primary responsibility of an Application Tech Support & Integration Engineer is to provide top notch support for EasyPost’s GlobalShip enterprise multi-carrier shipping solution. TheGlobalShip product is a high-performance, server-based solution that provides centralized shipping management to decrease handling, improve product flow-through, and streamline order tracking. The pre-set automated shipping rules will reduce errors through the fulfillment process and decrease shipping costs. New Grads are welcome to apply.
What you will do:
o Work with a team of Support Techs and Integration Engineers to support current software.
o Assist with client configurations, daily shipping tasks and trouble shooting technical issues.
o Following up with clients to ensure problems are solved.
o Minor software and database adjustments with guidance of team leadership.
o Testing and deploying software updates.
o Recognize and escalate problems that require immediate action.
o Establishing trust and rapport with customer contacts to ensure confident in resolving the issue at hand.
About you:
o Coding experience or ability to pick up (C#, Angular, VBScript, JavaScript, HTML)
o Basic understanding of SQL database queries
o Basic Windows computer and server administration
o Strong organizational skills
o Ability to handle communication with multiple internal teams
o Willingness to adapt to an evolving work environment
o Ability to manage multiple support issues at one time
o Sense of urgency to drive customer progresso Excellent communication skills
o Customer facing experience with a customer first attitude
Skills nice to have:
o Experience with shipping, logistics and supply chain concepts
o Knowledge of a variety of peripheral devices, including label printers, platform scales and hand-held scanners.
o Helpdesk software (Zendesk, Kayako, Zoho)
o Basic knowledge of VPN software versions (SecureLink, Cisco AnyConnect, GlobalProtect)
What We Offer:
o Comprehensive medical, dental, vision, and life insurance
o Competitive compensation package and equity
o 401(k) match
o Monthly work from home stipend of 100 net
o Flexible work schedule and paid time off
o Collaborative culture with a supportive team
o A great place to work with unlimited growth opportunities
o The opportunity to make massive contributions at a hyper-growth company
o Make an impact on a product helping ship millions of packages per day
Misc Info For This Position:
Remote Mix: 100% Remote
Job Type: Full-Time
Regional Restrictions: USA Only
