Application Support Analyst

Posted Dec 16

We are looking for an Application Support Analyst who is comfortable working cross-functionally and collaboratively. This position will report to the IT director, be an IT team player, and develop relationships across the entire company. You will be a trusted subject matter expert of the corporate user experience and help design, implement, and maintain the company’s acquisition and adoption of tools and initiatives. The ideal candidate enjoys new unique challenges and loves working within a collaborative team to build meaningful experiences.

What you will do:

o Collaborate with other IT team members and gather requirements from across all departments to understand the needs of our tools and offerings and define success for corporate IT projects

o Define standards for Administration and Maintenance for new managed projects

o Produce documentation and training materials for IT team members and end users

o Ensure all our vendors comply with security, retention, and other compliance requirements

o Compare and contrast multiple options and rate how they meet all the requirements for projects

o Design impactful and creative solutions, measure results, and iterate to drive optimal outcomes

o Measure and evaluate the impact of solutions developed against gathered requirements

o Stay on top of market and technology trends

o Help out on day to day tasks as needed by the rest of the team

About you:

o 10+ years of experience in IT, IT project management, and/or other relevant IT experience

o Experienced with MacOS (Montery or BigSur), Windows, Azure Active Directory, and Google Workspaces

o Knowledge of Zendesk, Hubspot, and MDM a plus

o Ability to independently manage several projects simultaneously and operate under deadlines

o Intellectually curious and loves learning new things

o Embraces analyzing and using data to inform decisions

o Strong writing and communication skills

o Ability to translate business requirements into product specifications

o Demonstrated attention to detail and structured thinking

What We Offer:

o Comprehensive medical, dental, vision, and life insurance

o Competitive compensation package and equity

o 401(k) match

o Monthly work from home stipend of 100 net

o Flexible work schedule and paid time off

o Collaborative culture with a supportive team

o A great place to work with unlimited growth opportunities

o The opportunity to make massive contributions at a hyper-growth company

o Make an impact on a product helping ship millions of packages per day

Misc Info For This Position:

Remote Mix: 100% Remote

Position Level: Senior

Job Type: Full-Time

Regional Restrictions: USA Only

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San Francisco,CA
United States


Job Info:
100% Remote

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