Account Manager
Posted Apr 21
Fastly is passionate about helping our customers succeed. If you are a good communicator who enjoys creating relationships and solving problems, we want you.
The Account Manager will be part of our growing Account Management team and work with Sales, Customer Support, Product and technical teams to provide our customers a seamless experience. You will be responsible for creating and managing relationships, maintaining account health, providing product feedback and being a customer advocate. In this role, you will work with internal and external stakeholders and will need to balance multiple requests. Success in this role directly ties to the value we provide our customers.
What You'll Do
- Responsible for maintaining and driving existing customer spend, identifying areas for Fastly expansion that create mutual success
- Monitor relationship and account health, establishing long-term strategic plans
- Accelerate customer adoption and ensure customer happiness
- Own overall relationship with identified clients - be their go-to person at Fastly
- Actively engage with customers to understand their business via formal and informal methods
- Collaborate with the product, marketing and sales teams to provide feedback for ongoing customer support
What We're Looking For
- 5+ years of proven track record in a role focusing on customer relationship development and growth
- A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts
- Strong project management skills, high detail orientation and exceptional organizational skills
- Thrives in a multitasking environment, with an ability to adjust priorities
- Independent, self-disciplined and possess strong verbal and written communications skills
- Strong customer service; professional and friendly demeanor
- Reputation for integrity and dedicated work ethic with desire for ownership of process success
- Fluent spoken & written English required, tailoring depth to fit varying audiences
We value a variety of voices, so this is not a laundry list. It would be an added bonus if you have experience in ANY of these:
- Bachelor's degree or equivalent in a related field of study
- Technical background highly valued
- CDN experience
In accordance with applicable law, Fastly’s minimum base pay for this role if hired in Colorado is 105,000, which includes an annual base salary of 84,000 and the ability to earn 21,000 in commission target compensation. Additionally, this role is eligible to participate in Fastly's equity plan. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations. Note that this role is available to candidates outside of Colorado and different minimum compensation may apply.
Fastly is proud to deliver a strong total rewards program to our employees. This role is eligible to participate in the following benefits:
- Health benefits (medical, dental, and vision)
- Medical: Cigna or Kaiser available
- Retirement benefits and employer match
- Life Insurance (Basic and Voluntary Life)
- Short & Long Term Disability with a buy-up LTD option
- Voluntary Accident & Critical Illness benefits
- Flex Spending Accounts & Mass Transit benefits
- Open Vacation Policy
- Sick Time
- Generous leave benefits (medical, maternity, paternity, and personal)
- Paid wellness days
- Employee Assistance Program
- Learning & reimbursement program stipend
- Mobile and internet allowance
- Wellness stipend
- Pet insurance
Fastly reserves the right to amend or modify for any reasons in accordance with applicable law.
Why Fastly?
We have a huge impact.Fastly is a small company with a big reach. Not only doour customershave a tremendous user base, but we also support a growing number ofopen source projects and initiatives.Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
We love distributed teams.Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.
We care about you.Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
We value diversity.Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
We are passionate.Fastly is chock full of passionate people and we’re not one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit, please apply!
Misc Info For This Position:
Remote Mix: 100% Remote
Job Type: Full-Time
Regional Restrictions: USA Only
